Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and proof of purchase.
To start a return, you can contact us at arileodesigns@gmail.com
Please allow 24/48 hr response time.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
You can always contact us for any return question at arileodesigns@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We are here to help and make sure your experience with us is excellent!
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), Please get in touch if you have questions or concerns about your specific item or items.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. You can also send an email or a chat at anytime for special circumstances or questions. We appreciate you choosing AriLeo and we are more than happy to help!
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at arileodesigns@gmail.com.
*Refunds are a very rare occurrence here but we want to assure you that when you shop with us you can always count on your experience to be better than the rest! We guarantee that you’ll love our products and in the rare case that you aren’t satisfied we will make it right!
With love ❤️ AriLeo Designs.